Cancellation Policy

Last updated: March 16, 2026

At keyshopnews.com, we want our customers to have a clear understanding of their rights when it comes to cancelling an order. This Cancellation Policy outlines the rules, procedures, and conditions related to order cancellations. It is designed to comply with UK consumer protection laws, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

By placing an order on keyshopnews.com/, you agree to follow this policy.

 

1. Your Right to Cancel

You have the right to cancel your order before the product has been dispatched.

  • Once your order has been shipped, it cannot be cancelled, but you may return the item after delivery in accordance with our Refund & Return Policy.
  • Cancellation requests must be made within the timeframes stated here to be eligible.

This policy applies to all products sold on keyshopnews.com/, unless explicitly stated otherwise.

 

2. How to Cancel an Order

To cancel your order, you must contact our customer service team as soon as possible:

  • Email: contact@keyshopnews.com
    Phone: +442073876935

When contacting us, please provide:

  • Your order number
  • The items you wish to cancel
  • A brief reason for cancellation (optional but helpful)

We will respond promptly to confirm whether your order can be cancelled.

 

3. Cancellation Confirmation

Once your cancellation request has been reviewed:

  • If the order has not yet been shipped, you will receive a cancellation confirmation email.
  • The email will confirm which items have been successfully cancelled and provide information about the refund process.
  • If the order has already been dispatched, the cancellation request will be declined, and you will need to follow our Return & Refund Policy after delivery.
 

4. Refunds for Cancelled Orders

  • Refunds for eligible cancelled orders are processed to the original payment method.
  • Refunds usually appear within 5–10 business days, depending on your bank or payment provider.
  • County Cookshops is not responsible for delays caused by banks or third-party payment processors.
  • Transaction fees applied by banks or payment processors are generally non-refundable.
 

5. Timing and Conditions

To ensure your cancellation is accepted:

  • Requests must be made before the order is shipped.
  • Orders placed during weekends or public holidays will be processed on the next working day.
  • Orders for products marked as “final sale”, personalized, or customized cannot be cancelled once placed.
 

6. Orders That Cannot Be Cancelled

The following orders cannot be cancelled:

  • Orders that have already been dispatched or are out for delivery
  • Personalized or custom-made items
  • Items sold as part of a final sale or clearance promotion
  • Gift cards or digital downloads

If you attempt to cancel an order that falls into these categories, we will provide instructions on how to return the item after delivery if eligible.

 

7. Multiple Orders

If you have placed multiple separate orders, each order must be cancelled individually.

  • You must reference the specific order number for each cancellation request.
  • Canceling one order does not automatically cancel other orders.
 

8. Pre-Orders and Special Orders

Some products may be sold as pre-orders or special orders.

  • Pre-orders may be cancelled up until the date of dispatch.
  • If the product has already shipped from the supplier, cancellation is no longer possible, and the Return & Refund Policy will apply.
 

9. Changes to Orders

County Cookshops may allow minor changes to an order (e.g., delivery address or quantity) before dispatch, at our discretion.

  • Requests for changes must be submitted promptly via email or phone.
  • Changes are not guaranteed and are subject to product availability.
 

10. Customer Responsibilities

Customers requesting a cancellation must:

  • Ensure the order has not already been shipped
  • Provide accurate order information (order number, items, and contact info)
  • Notify County Cookshops as soon as possible to avoid unnecessary shipping

Failure to follow these steps may result in the order being shipped and the cancellation being declined.

 

11. Contacting Customer Service

For all cancellations, changes, or queries about orders:

UR ADDRESS
United Kingdom

227 Eversholt St, London NW1 1DE, United Kingdom

Email: contact@keyshopnews.com
Phone: +442073876935

Our team is available to assist during business hours and aims to respond promptly to all requests.

 

12. Governing Law

This Cancellation Policy is governed by the laws of the United Kingdom.

  • Customers’ statutory rights under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 remain unaffected.
  • Nothing in this policy limits or excludes your legal rights.
 

13. Updates to This Policy

County Cookshops reserves the right to update or modify this Cancellation Policy at any time.

  • Any changes will take effect immediately when posted on this page.
  • Customers are encouraged to review the policy regularly to stay informed.